Return & Refund Policy

At ORIGO, we want you to love every piece you receive. If something isn't right, we're here to help.

Returns

You can request a return within 7 days of receiving your order.

To be eligible for a return:

• The product must be unused and in its original condition.
• The product must be returned with its original packaging and tags.
• The product must not show any signs of damage, wear, alteration, or misuse.
• Proof of purchase/order details must be provided.

Once we receive and inspect the returned product, we will confirm whether it is eligible for a refund.

Exchanges

If you would like to exchange your ORIGO piece, you can request an exchange within 2 days of receiving your order.

The product must be unused, undamaged, and in its original packaging with all tags intact.

Exchanges are subject to product availability. If the requested product is unavailable, we may offer an alternative or process the applicable refund.

Refunds

Once your return is approved, the refund will be processed to the original payment method.

Please note that the time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order details and clear photographs/videos of the product and packaging.

We will review the issue and, where applicable, arrange for a replacement, exchange, or refund.

Non-Returnable Situations

Returns or exchanges may not be accepted if the product:

• Has been worn or used.
• Has been damaged after delivery.
• Has been altered or modified.
• Is returned without its original packaging or tags.
• Shows signs of misuse or improper handling.

How to Request a Return or Exchange

To initiate a return or exchange, please contact us with:

Order Number:
Name:
Reason for Return/Exchange:
Photos/Videos (if applicable):

Our team will guide you through the next steps.

Important

ORIGO reserves the right to reject a return or exchange if the product does not meet the conditions mentioned above.

For any questions regarding returns, exchanges, or refunds, please contact our customer support team.